Effective Date:  1 Jan 2026

At The Order Atelier, we dedicate time, resources, and planning to deliver personalised home organising services. Because our services involve scheduling, consultation, and customised work, cancellations and refund terms are not applicable.

1. Service Nature
The Order Atelier provides professional home organising and decluttering services, which are customised based on each client’s space, needs, and consultation. Due to the personalised nature of these services refunds are not applicable once services have been confirmed.

2. Booking Confirmation
Service bookings are confirmed only after:

• Completion of consultation or scope discussion

• Confirmation of service date

• Payment of any applicable booking or advance fee

This allows us to reserve dedicated time and resources for your project.

3. Cancellation Policy
Cancellations are not applicable once services are confirmed. If you need to reschedule a confirmed service appointment, the following terms apply:
More than 72 hours before the scheduled service, appointments may be rescheduled subject to availability without additional charges.
Within 48–72 hours of the scheduled service, A rescheduling fee may apply.
Within 48 hours of the scheduled service, the booking deposit or advance payment may be non-refundable, as our team and resources would already have been allocated.

4. No-Show Policy
If a client is unavailable or denies access to the service location at the scheduled time without prior notice, the booking may be treated as a no-show, and the advance payment may be forfeited.

5. Refund Policy
Due to the customised nature of our services, the following refund terms apply:

• Payments made for completed services are non-refundable.

• Advance booking fees are non-refundable once a service has been reserved.

• In exceptional cases where The Order Atelier must cancel a confirmed appointment, clients will be offered a rescheduling option.